Contact HongSuDa

Contact Us

Choose the appropriate channel for a quote, tracking request, shipment issue or business partnership.

Direct Contact

Quotes, tracking and business cooperation

Clients in China can use phone, WeChat and the Client Center. Overseas clients and global partners can use email, phone or WeChat; search the mobile number shown below to add the contact on WeChat.

Sales Contacts

Sales contacts

Use email for formal inquiries. On WeChat, search the same mobile number; click the WeChat button to copy it.

Service Routing

Requests are routed by client type; shipment issues start with a tracking review.

Clients in China can use phone, WeChat or the Client Center; overseas clients can use email, phone or WeChat. For shipment issues, review the tracking first, then route delays, customs holds, failed deliveries, returns or address problems to the appropriate team.

China clients

Phone / WeChat / Client Center

Phone, WeChat and the Client Center for quotes, orders, route advice, settlement and daily support.

Overseas clients

Email / WeChat / Phone

Email, WeChat and phone for international clients, overseas partners and bilingual communication.

Shipment issues

Tracking assistant

Review tracking first, then handle delay, customs hold, failed delivery, return and address issues.

Partnership

Customs / Warehouse / Delivery

Licensed customs, warehousing, last-mile delivery and trucking partners can submit cooperation proposals by email.