This policy applies to the HongSuDa website, quote requests, tracking entry points, customer enquiries and related public services. Account, order, finance and permission data in the client system is handled under that system's rules.
Information we collect
We collect only the information needed to provide logistics enquiries, quotations, tracking, customer support and security.
- Name, company, telephone, email and communication details
- Destination, postcode, cargo name, weight, volume, pieces and cargo attributes
- Shipment number, customer reference and issue description
- Access time, IP, security logs, browser and device information
How we use information
We use information to structure quote requests, return system query results, provide logistics guidance, follow shipment issues, protect the website, meet compliance duties and improve services. Rates, tracking, billing and operational status remain subject to system or human confirmation.
Necessary sharing and international processing
When required to perform transportation, customs clearance, warehousing or final-mile delivery, relevant data may be shared with carriers, customs brokers, warehouses, delivery partners, technical providers or authorities. We do not sell personal information. Cross-border transfers occur only where necessary to perform logistics services or where authorized.
Retention, security and your rights
We retain information according to operational, audit and legal needs and use access controls, encrypted transport, logs and backups. You may request access, correction or deletion where legally available. Order, accounting, customs or statutory records may need to be retained.
Privacy contact
For access, correction or deletion requests, email liaojie@hsd-express.cn and identify the relevant business and request.