Los requisitos del transportista, ruta, destino y regulador pueden cambiar. Reconfirmar antes de entregar.
Guía de envío internacional
Preparar correctamente los datos clave desde la cotización hasta la entrega
Los datos exactos de producto, paquetes, declaración y dirección determinan la disponibilidad, precisión de la cotización y preparación aduanera. Use esta lista antes de cada entrega.
Esta guía prepara datos; cada envío sigue sujeto a revisión
Si peso o medidas difieren de la cotización, el peso facturable y los recargos pueden cambiar.
Producto, cantidad, valor, material, uso y marca deben coincidir con la mercancía y documentos.
01 / Datos de cotización
Seis grupos de datos hacen ejecutable la cotización
Peso y país rara vez bastan para confirmar una ruta. Envíe los campos juntos para reducir preguntas posteriores.
| Campo | Qué proporcionar | Por qué importa |
|---|---|---|
| Destination | Country, city, postcode, airport/port or full address | Checks route, remote area, clearance and last mile |
| Product and attributes | Product, material, use, brand, model and sensitive attributes | Checks restrictions, declaration and carrier conditions |
| Package data | Pieces, unit weight, unit dimensions, total volume and pallets | Calculates chargeable weight and size surcharges |
| Commercial declaration | Quantity, unit/total value, currency and HS code reference | Pre-checks export, import and tax responsibilities |
| Delivery requirement | Port/warehouse/door, B2C/B2B, FBA, appointment and unloading | Defines post-clearance transport and milestone |
| Timing and contact | Cargo-ready date, target window, company, person, phone/email | Checks available schedule and enables written confirmation |
Plantilla de solicitud
País/código postal: ; producto/material/uso: ; batería, líquido, polvo o marca: ; paquetes: ; peso y medidas por paquete: ; valor declarado: ; tipo de dirección: ; fecha lista: ; contacto: .
02 / Embalaje y medición
Medir el embalaje exterior final, no el producto sin embalar
Todos los números deben describir el paquete listo. Bultos, pallets, protecciones y cajas cambian las medidas; si difieren, rigen los datos reales y reglas de ruta.
Actual weight
Weigh every finished package and record unit and total gross weight. Do not substitute product net weight or an estimate.
Outer dimensions
Measure length, width and height at the furthest outer points. Use the maximum bounding dimensions for irregular cargo.
Cubic volume
Unit volume (m³) = L(cm) × W(cm) × H(cm) ÷ 1,000,000. Add all units for total volume.
Volume weight
Volume weight normally uses L × W × H divided by a route-specific divisor. Express, air and dedicated-line divisors vary; use the confirmed quote rule.
El peso facturable suele usar el mayor entre real y volumétrico. Mínimos, redondeos y métodos varían; sobredimensión, sobrepeso y no apilable pueden cobrarse aparte.
03 / Declaración y documentos
Los documentos comerciales deben describir claramente el producto
Términos generales como accesorios, muestras o regalos suelen ser insuficientes. Producto, material, uso, cantidad y valor deben coincidir con mercancía, etiqueta, pedido y pago.
Commercial invoice
- Seller, buyer or trading-party details
- Specific product, material, use and model
- Quantity, unit/total price, currency and trade term
- Country of origin and HS code reference where applicable
Packing list
- Packages, packaging type and carton marks
- Quantity, gross/net weight and dimensions by package
- Total quantity, weight and volume
- Pallet, crate or special packaging notes
Product-specific evidence
- Battery data, MSDS, transport tests or reports
- Ingredients, labels, use and brand authorization
- Destination permits, certifications, importer or tax data
- Other evidence requested by carrier, customs or regulator
La parte cualificada responsable clasifica HS, impuestos y acceso según la mercancía real. El proveedor logístico puede organizar y revisar, pero no sustituye a aduanas ni la declaración veraz.
04 / Revisión de mercancía
Separar carga estándar, sujeta a revisión y prohibida
Nunca oculte atributos sensibles dentro de carga estándar. Declararlos antes permite evaluar embalaje, pruebas, transporte y restricciones.
Standard data still required
Ordinary apparel, non-powered household goods and general machine parts still require material, use, brand and declaration review.
Submit accurate product, image, material, use, quantity, value and package data.Shipment-specific review required
Batteries, liquids, powders, pastes, magnetic goods, cosmetics, perfume, food, supplements, e-cigarette related and branded products.
Provide specification, ingredients, labels, images and reports, then wait for written acceptance before handover.Legally or operationally prohibited
Items prohibited by applicable law, customs, aviation/ocean safety rules or the confirmed carrier.
Do not hand over or conceal the item. Submit full data first if uncertain. Prohibited goods are not accepted.La disponibilidad de carga sensible se aplica solo al producto, cantidad, embalaje, ruta y destino revisados, no como aceptación permanente de toda la categoría.
05 / DDU y DDP
Definir por escrito responsabilidades aduaneras y fiscales
DDU sigue usándose en el mercado, pero el contrato debe adoptar un término acordado. No deduzca responsabilidades solo de las palabras impuestos incluidos.
| Tema | Enfoque habitual DDU / DAP | Enfoque habitual DDP |
|---|---|---|
| Import clearance | Recipient/importer cooperation or responsibility is normally defined | Seller normally arranges it, but lawful importer and accurate data remain necessary |
| Duties and import tax | Destination recipient normally pays actual charges | Written quote defines inclusion, estimates and adjustment rules |
| Data obligation | Shipper still provides complete truthful declaration data | Shipper has the same product compliance and data duty |
| Exception cost | Inspection, storage and return follow responsibility and events | Not every exception, penalty or unforeseen charge is automatically included |
| Final authority | Contract, quote, documents and destination law | Contract, quote, documents and destination law |
Ningún término comercial cambia una decisión aduanera ni vuelve importable una mercancía prohibida, infractora, mal declarada o no conforme.
06 / FBA y almacenes
Las reglas de recepción forman parte del plan de transporte
La misma dirección no implica las mismas condiciones. Confirmar plataforma, almacén, cita, etiqueta, pallet y rechazo antes de cotizar y reservar.
- Inbound identity
- Warehouse code, full address, Shipment ID, Reference ID and required appointment references.
- Carton labels
- Label size, position, scan quality, old-label coverage and multi-carton numbering.
- Cartons and pallets
- Unit limits, pallet specification, height/weight, wrapping, corners and stackability.
- Appointment and receipt
- Booking party, window, opening hours, unloading, POD and rejection handling.
- Difference handling
- Warehouse change, split shipment, reschedule, shortage, damage or label exception authority.
El proveedor logístico puede organizar transporte y cita con datos confirmados; la plataforma y recepción real determinan aceptación, check-in y disponibilidad.
07 / Control antes de entregar
Completar ocho controles antes de que la mercancía salga
- 01Cargo matches
Product, model, quantity and reviewed evidence match; do not add unreviewed SKUs.
- 02Packing finished
Carton, pallet, crate, protection and sealing fit the cargo and transport mode.
- 03Weight and size
Record final unit weight/dimensions, total pieces and volume; report any change.
- 04Labels clear
Receiving labels, carton marks, barcodes and handling marks are correct and scannable.
- 05Documents align
Invoice, packing list, declaration and system data use the same product, quantity and value.
- 06Address complete
Country, state, city, postcode, street, number, contact and phone are complete.
- 07Charges defined
Confirm currency, validity, chargeable weight, inclusions, surcharges, tax and exceptions.
- 08Evidence retained
Keep packing, label, weighing, handover, document-version and written-confirmation records.
08 / Gestión de incidencias
Identificar el evento antes de elegir la acción
Proporcione primero número y pruebas. Evite instrucciones contradictorias; corrección de dirección, reentrega y devolución suelen tener plazos estrictos.
| Incidencia | Primera acción | Pruebas | Importante |
|---|---|---|---|
| Tracking has not updated | Check master, last-mile number and last physical event | Numbers, handover record and latest tracking | No update does not automatically mean loss; investigate the responsible stage |
| Customs asks for data or inspects | Identify missing data and submission deadline | Invoice, packing list, product and payment/order proof | Data must remain accurate; customs decisions are outside logistics control |
| Address error or delivery failure | Ask whether correction or redelivery is still available | Complete address, recipient phone and order proof | Correction, redelivery and storage may be charged |
| Refusal, return or disposal | Obtain options, cost and decision deadline | Written instruction, cargo value and return address | The process may become irreversible after it starts |
| FBA/warehouse rejection | Check appointment, label, packing and reason | Appointment, POD, carton photos and platform notice | May require rebooking, relabeling, transfer or return |
09 / Preguntas frecuentes
Preguntas frecuentes antes del envío
Can I get a quote without exact dimensions?
A directional estimate is possible, but formal charging and route confirmation should use final package weight and dimensions. Differences can change product selection, chargeable weight and surcharges.
Does a DDP quote always include every tax and fee?
No. Review the written inclusion and adjustment rules for duties, tax advances, inspection, storage, remote area and other destination charges.
Can sensitive cargo be handed over when a route exists?
No. Submit the exact product, attributes, quantity, packaging, reports and destination, then obtain written acceptance for that shipment.
Can a customs hold always be resolved?
No. A logistics provider may verify notices, coordinate evidence and follow up, but authorities decide release, return, penalty or disposal.
When should FBA details be provided?
Provide warehouse and address type during quotation, then final Shipment ID, Reference ID, carton labels and appointment data before booking and handover.
How can I reduce delivery failure?
Use a complete recipient-confirmed address, postcode, name and phone. Check business/residential type, opening hours, access, appointment and unloading.
Con los datos listos puede comenzar la revisión de ruta
Envíe producto exacto, atributos, datos finales, valor y destino. La cotización formal indica cálculo, validez, inclusiones, posibles recargos y límites.