Guide d'expédition internationale | Devis, emballage, douane et anomalies

01 / Données de devis

Six groupes de données rendent le devis exécutable

Un poids et un pays suffisent rarement à confirmer une route. Envoyez les champs ensemble pour limiter les échanges.

Champ	À fournir	Pourquoi
Destination	Country, city, postcode, airport/port or full address	Checks route, remote area, clearance and last mile
Product and attributes	Product, material, use, brand, model and sensitive attributes	Checks restrictions, declaration and carrier conditions
Package data	Pieces, unit weight, unit dimensions, total volume and pallets	Calculates chargeable weight and size surcharges
Commercial declaration	Quantity, unit/total value, currency and HS code reference	Pre-checks export, import and tax responsibilities
Delivery requirement	Port/warehouse/door, B2C/B2B, FBA, appointment and unloading	Defines post-clearance transport and milestone
Timing and contact	Cargo-ready date, target window, company, person, phone/email	Checks available schedule and enables written confirmation

Modèle de demande

Pays/code postal : ; produit/matière/usage : ; batterie, liquide, poudre ou marque : ; colis : ; poids et dimensions par colis : ; valeur déclarée : ; type d'adresse : ; date prête : ; contact : .

02 / Emballage et mesures

Mesurer l'emballage extérieur final, pas le produit nu

Tous les chiffres doivent décrire le colis prêt à remettre. Renflements, palettes, protections et caisses changent les mesures; en cas d'écart, les données réelles et règles de route s'appliquent.

Actual weight

Weigh every finished package and record unit and total gross weight. Do not substitute product net weight or an estimate.

Outer dimensions

Measure length, width and height at the furthest outer points. Use the maximum bounding dimensions for irregular cargo.

Cubic volume

Unit volume (m³) = L(cm) × W(cm) × H(cm) ÷ 1,000,000. Add all units for total volume.

Volume weight

Volume weight normally uses L × W × H divided by a route-specific divisor. Express, air and dedicated-line divisors vary; use the confirmed quote rule.

Le poids taxable part souvent du plus élevé entre poids réel et volumétrique. Minimum, arrondi et méthode varient; hors gabarit, surpoids et non-gerbable peuvent être facturés séparément.

03 / Déclaration et documents

Les documents commerciaux doivent décrire clairement le produit

Des termes généraux comme accessoires, échantillons ou cadeaux sont souvent insuffisants. Indiquez produit, matière, usage, quantité et valeur cohérents avec marchandise, étiquette, commande et paiement.

Commercial invoice

Seller, buyer or trading-party details
Specific product, material, use and model
Quantity, unit/total price, currency and trade term
Country of origin and HS code reference where applicable

Packing list

Packages, packaging type and carton marks
Quantity, gross/net weight and dimensions by package
Total quantity, weight and volume
Pallet, crate or special packaging notes

Product-specific evidence

Battery data, MSDS, transport tests or reports
Ingredients, labels, use and brand authorization
Destination permits, certifications, importer or tax data
Other evidence requested by carrier, customs or regulator

La partie qualifiée responsable classe HS, taxes et accès marché sur la marchandise réelle. Le logisticien peut organiser et précontrôler les données, sans remplacer la douane ni l'obligation de déclaration exacte.

04 / Précontrôle marchandise

Séparer marchandise standard, à contrôler et interdite

Ne dissimulez jamais un attribut sensible dans une marchandise standard. La divulgation préalable permet d'évaluer emballage, preuves, transport et restrictions.

Standard data still required

Ordinary apparel, non-powered household goods and general machine parts still require material, use, brand and declaration review.

Submit accurate product, image, material, use, quantity, value and package data.

Shipment-specific review required

Batteries, liquids, powders, pastes, magnetic goods, cosmetics, perfume, food, supplements, e-cigarette related and branded products.

Provide specification, ingredients, labels, images and reports, then wait for written acceptance before handover.

Legally or operationally prohibited

Items prohibited by applicable law, customs, aviation/ocean safety rules or the confirmed carrier.

Do not hand over or conceal the item. Submit full data first if uncertain. Prohibited goods are not accepted.

Dire qu'une marchandise sensible est disponible ne vaut que pour le produit, la quantité, l'emballage, la route et la destination examinés, pas pour toute la catégorie.

05 / DDU et DDP

Écrire les responsabilités douanières et fiscales

DDU reste utilisé sur le marché, mais le contrat doit employer un terme accepté par les parties. Ne déduisez pas les responsabilités des seuls mots taxes incluses.

Sujet	Point courant DDU / DAP	Point courant DDP
Import clearance	Recipient/importer cooperation or responsibility is normally defined	Seller normally arranges it, but lawful importer and accurate data remain necessary
Duties and import tax	Destination recipient normally pays actual charges	Written quote defines inclusion, estimates and adjustment rules
Data obligation	Shipper still provides complete truthful declaration data	Shipper has the same product compliance and data duty
Exception cost	Inspection, storage and return follow responsibility and events	Not every exception, penalty or unforeseen charge is automatically included
Final authority	Contract, quote, documents and destination law	Contract, quote, documents and destination law

Aucun terme commercial ne modifie une décision douanière ni ne rend légal un produit interdit, contrefait, mal déclaré ou non conforme.

06 / FBA et entrepôts

Les règles de réception font partie du plan de transport

Une même adresse ne signifie pas les mêmes conditions. Confirmer plateforme, entrepôt, rendez-vous, étiquette, palette et refus avant devis et réservation.

Inbound identity: Warehouse code, full address, Shipment ID, Reference ID and required appointment references.
Carton labels: Label size, position, scan quality, old-label coverage and multi-carton numbering.
Cartons and pallets: Unit limits, pallet specification, height/weight, wrapping, corners and stackability.
Appointment and receipt: Booking party, window, opening hours, unloading, POD and rejection handling.
Difference handling: Warehouse change, split shipment, reschedule, shortage, damage or label exception authority.

Le logisticien peut organiser transport et rendez-vous selon les données confirmées; la plateforme et la réception réelle déterminent acceptation, enregistrement et disponibilité du stock.

07 / Contrôle avant remise

Effectuer huit contrôles avant le départ de la marchandise

01
Cargo matches
Product, model, quantity and reviewed evidence match; do not add unreviewed SKUs.
02
Packing finished
Carton, pallet, crate, protection and sealing fit the cargo and transport mode.
03
Weight and size
Record final unit weight/dimensions, total pieces and volume; report any change.
04
Labels clear
Receiving labels, carton marks, barcodes and handling marks are correct and scannable.
05
Documents align
Invoice, packing list, declaration and system data use the same product, quantity and value.
06
Address complete
Country, state, city, postcode, street, number, contact and phone are complete.
07
Charges defined
Confirm currency, validity, chargeable weight, inclusions, surcharges, tax and exceptions.
08
Evidence retained
Keep packing, label, weighing, handover, document-version and written-confirmation records.

08 / Traitement des anomalies

Identifier l'événement avant de choisir l'action

Fournir d'abord le numéro et les preuves. Éviter les instructions contradictoires; correction d'adresse, nouvelle livraison et retour ont souvent des délais stricts.

Anomalie	Première action	Preuves	Important
Tracking has not updated	Check master, last-mile number and last physical event	Numbers, handover record and latest tracking	No update does not automatically mean loss; investigate the responsible stage
Customs asks for data or inspects	Identify missing data and submission deadline	Invoice, packing list, product and payment/order proof	Data must remain accurate; customs decisions are outside logistics control
Address error or delivery failure	Ask whether correction or redelivery is still available	Complete address, recipient phone and order proof	Correction, redelivery and storage may be charged
Refusal, return or disposal	Obtain options, cost and decision deadline	Written instruction, cargo value and return address	The process may become irreversible after it starts
FBA/warehouse rejection	Check appointment, label, packing and reason	Appointment, POD, carton photos and platform notice	May require rebooking, relabeling, transfer or return

09 / Questions fréquentes

Questions fréquentes avant expédition

Can I get a quote without exact dimensions?

A directional estimate is possible, but formal charging and route confirmation should use final package weight and dimensions. Differences can change product selection, chargeable weight and surcharges.

Does a DDP quote always include every tax and fee?

No. Review the written inclusion and adjustment rules for duties, tax advances, inspection, storage, remote area and other destination charges.

Can sensitive cargo be handed over when a route exists?

No. Submit the exact product, attributes, quantity, packaging, reports and destination, then obtain written acceptance for that shipment.

Can a customs hold always be resolved?

No. A logistics provider may verify notices, coordinate evidence and follow up, but authorities decide release, return, penalty or disposal.

When should FBA details be provided?

Provide warehouse and address type during quotation, then final Shipment ID, Reference ID, carton labels and appointment data before booking and handover.

How can I reduce delivery failure?

Use a complete recipient-confirmed address, postcode, name and phone. Check business/residential type, opening hours, access, appointment and unloading.

Préparer correctement les données essentielles du devis à la livraison

Ce guide prépare les données; chaque envoi reste soumis à validation