Guida spedizione internazionale | Preventivo, imballo, dogana e anomalie

01 / Dati preventivo

Sei gruppi di dati rendono il preventivo eseguibile

Peso e paese raramente bastano a confermare la rotta. Inviare insieme i campi seguenti per ridurre le richieste successive.

Campo	Da fornire	Perché serve
Destination	Country, city, postcode, airport/port or full address	Checks route, remote area, clearance and last mile
Product and attributes	Product, material, use, brand, model and sensitive attributes	Checks restrictions, declaration and carrier conditions
Package data	Pieces, unit weight, unit dimensions, total volume and pallets	Calculates chargeable weight and size surcharges
Commercial declaration	Quantity, unit/total value, currency and HS code reference	Pre-checks export, import and tax responsibilities
Delivery requirement	Port/warehouse/door, B2C/B2B, FBA, appointment and unloading	Defines post-clearance transport and milestone
Timing and contact	Cargo-ready date, target window, company, person, phone/email	Checks available schedule and enables written confirmation

Modello richiesta

Paese/CAP: ; prodotto/materiale/uso: ; batteria, liquido, polvere o marca: ; colli: ; peso e misure per collo: ; valore dichiarato: ; tipo indirizzo: ; data merce pronta: ; contatto: .

02 / Imballo e misure

Misurare l'imballo esterno finale, non il prodotto nudo

Tutti i numeri devono descrivere il collo pronto. Rigonfiamenti, pallet, protezioni e casse cambiano le misure; in caso di differenza valgono dati reali e regole di rotta.

Actual weight

Weigh every finished package and record unit and total gross weight. Do not substitute product net weight or an estimate.

Outer dimensions

Measure length, width and height at the furthest outer points. Use the maximum bounding dimensions for irregular cargo.

Cubic volume

Unit volume (m³) = L(cm) × W(cm) × H(cm) ÷ 1,000,000. Add all units for total volume.

Volume weight

Volume weight normally uses L × W × H divided by a route-specific divisor. Express, air and dedicated-line divisors vary; use the confirmed quote rule.

Il peso tassabile spesso usa il maggiore tra reale e volumetrico. Minimi, arrotondamenti e metodi variano; fuori misura, sovrappeso e non impilabile possono avere costi separati.

03 / Dichiarazione e documenti

I documenti commerciali devono descrivere chiaramente il prodotto

Termini generici come accessori, campioni o regali sono spesso insufficienti. Prodotto, materiale, uso, quantità e valore devono essere coerenti con merce, etichetta, ordine e pagamento.

Commercial invoice

Seller, buyer or trading-party details
Specific product, material, use and model
Quantity, unit/total price, currency and trade term
Country of origin and HS code reference where applicable

Packing list

Packages, packaging type and carton marks
Quantity, gross/net weight and dimensions by package
Total quantity, weight and volume
Pallet, crate or special packaging notes

Product-specific evidence

Battery data, MSDS, transport tests or reports
Ingredients, labels, use and brand authorization
Destination permits, certifications, importer or tax data
Other evidence requested by carrier, customs or regulator

La parte qualificata responsabile classifica HS, imposte e accesso mercato sulla merce reale. Il logistico può organizzare e preverificare, ma non sostituisce dogana o obbligo di dichiarazione veritiera.

04 / Preverifica merce

Separare merce standard, soggetta a verifica e vietata

Non nascondere attributi sensibili nella merce standard. La dichiarazione preventiva consente di valutare imballo, prove, trasporto e restrizioni.

Standard data still required

Ordinary apparel, non-powered household goods and general machine parts still require material, use, brand and declaration review.

Submit accurate product, image, material, use, quantity, value and package data.

Shipment-specific review required

Batteries, liquids, powders, pastes, magnetic goods, cosmetics, perfume, food, supplements, e-cigarette related and branded products.

Provide specification, ingredients, labels, images and reports, then wait for written acceptance before handover.

Legally or operationally prohibited

Items prohibited by applicable law, customs, aviation/ocean safety rules or the confirmed carrier.

Do not hand over or conceal the item. Submit full data first if uncertain. Prohibited goods are not accepted.

La disponibilità di merce sensibile vale solo per prodotto, quantità, imballo, rotta e destinazione verificati, non come accettazione permanente della categoria.

05 / DDU e DDP

Definire per iscritto responsabilità doganali e fiscali

DDU resta usato nel mercato, ma il contratto deve adottare un termine concordato. Non dedurre le responsabilità dalle sole parole tasse incluse.

Tema	Focus comune DDU / DAP	Focus comune DDP
Import clearance	Recipient/importer cooperation or responsibility is normally defined	Seller normally arranges it, but lawful importer and accurate data remain necessary
Duties and import tax	Destination recipient normally pays actual charges	Written quote defines inclusion, estimates and adjustment rules
Data obligation	Shipper still provides complete truthful declaration data	Shipper has the same product compliance and data duty
Exception cost	Inspection, storage and return follow responsibility and events	Not every exception, penalty or unforeseen charge is automatically included
Final authority	Contract, quote, documents and destination law	Contract, quote, documents and destination law

Nessun termine commerciale modifica una decisione doganale o rende importabile merce vietata, contraffatta, dichiarata male o non conforme.

06 / FBA e magazzini

Le regole di ricezione fanno parte del piano di trasporto

Lo stesso indirizzo non significa le stesse condizioni. Confermare piattaforma, magazzino, appuntamento, etichette, pallet e rifiuto prima di preventivo e prenotazione.

Inbound identity: Warehouse code, full address, Shipment ID, Reference ID and required appointment references.
Carton labels: Label size, position, scan quality, old-label coverage and multi-carton numbering.
Cartons and pallets: Unit limits, pallet specification, height/weight, wrapping, corners and stackability.
Appointment and receipt: Booking party, window, opening hours, unloading, POD and rejection handling.
Difference handling: Warehouse change, split shipment, reschedule, shortage, damage or label exception authority.

Il logistico può organizzare trasporto e appuntamento sui dati confermati; piattaforma e ricezione effettiva determinano accettazione, check-in e disponibilità stock.

07 / Controllo pre-consegna

Completare otto controlli prima che la merce lasci il mittente

01
Cargo matches
Product, model, quantity and reviewed evidence match; do not add unreviewed SKUs.
02
Packing finished
Carton, pallet, crate, protection and sealing fit the cargo and transport mode.
03
Weight and size
Record final unit weight/dimensions, total pieces and volume; report any change.
04
Labels clear
Receiving labels, carton marks, barcodes and handling marks are correct and scannable.
05
Documents align
Invoice, packing list, declaration and system data use the same product, quantity and value.
06
Address complete
Country, state, city, postcode, street, number, contact and phone are complete.
07
Charges defined
Confirm currency, validity, chargeable weight, inclusions, surcharges, tax and exceptions.
08
Evidence retained
Keep packing, label, weighing, handover, document-version and written-confirmation records.

08 / Gestione anomalie

Identificare l'evento prima di scegliere l'azione

Fornire prima numero e prove. Evitare istruzioni in conflitto; correzione indirizzo, riconsegna e reso hanno spesso scadenze rigide.

Anomalia	Prima azione	Prove	Importante
Tracking has not updated	Check master, last-mile number and last physical event	Numbers, handover record and latest tracking	No update does not automatically mean loss; investigate the responsible stage
Customs asks for data or inspects	Identify missing data and submission deadline	Invoice, packing list, product and payment/order proof	Data must remain accurate; customs decisions are outside logistics control
Address error or delivery failure	Ask whether correction or redelivery is still available	Complete address, recipient phone and order proof	Correction, redelivery and storage may be charged
Refusal, return or disposal	Obtain options, cost and decision deadline	Written instruction, cargo value and return address	The process may become irreversible after it starts
FBA/warehouse rejection	Check appointment, label, packing and reason	Appointment, POD, carton photos and platform notice	May require rebooking, relabeling, transfer or return

09 / Domande frequenti

Domande frequenti prima della spedizione

Can I get a quote without exact dimensions?

A directional estimate is possible, but formal charging and route confirmation should use final package weight and dimensions. Differences can change product selection, chargeable weight and surcharges.

Does a DDP quote always include every tax and fee?

No. Review the written inclusion and adjustment rules for duties, tax advances, inspection, storage, remote area and other destination charges.

Can sensitive cargo be handed over when a route exists?

No. Submit the exact product, attributes, quantity, packaging, reports and destination, then obtain written acceptance for that shipment.

Can a customs hold always be resolved?

No. A logistics provider may verify notices, coordinate evidence and follow up, but authorities decide release, return, penalty or disposal.

When should FBA details be provided?

Provide warehouse and address type during quotation, then final Shipment ID, Reference ID, carton labels and appointment data before booking and handover.

How can I reduce delivery failure?

Use a complete recipient-confirmed address, postcode, name and phone. Check business/residential type, opening hours, access, appointment and unloading.

Preparare correttamente i dati essenziali dal preventivo alla consegna

Questa guida prepara i dati; ogni spedizione richiede comunque verifica